Attorneys andTeam High quality
80.60
High quality of companions 83.07
High quality of associates 77.37
Companion availability and engagement 82.32
All scores are international and /100.
What do shoppers actually take into consideration the service they obtain from regulation corporations?
At Authorized 500, we hear ideas from tons of of hundreds of shoppers yearly, ranking corporations on numerous key metrics comparable to particular person high quality, availability, billing, communication and experience.
This supplies an goal and unbiased set of responses, permitting us to judge corporations utilizing a set of shopper service knowledge scores. Our particular standards embrace Attorneys and Group High quality, Worth: Billing and Effectivity, and Sector and Business Information – all of which mix to supply an General Consumer Service Rating.
CMS’s preview put up right here focuses solely on Attorneys and Group High quality, the place the agency scores 80.60.
As proven within the scatter graph above, CMS is within the 10-20%, ie second-lowest, decile of the World 100 for Attorneys and Group High quality. This absolute rating is nonetheless nonetheless higher than comparators together with Ashurst, Dentons and Gowling WLG.
Agency efficiency will also be displayed relative to the market common, or benchmark. Though CMS outscored Ashurst, Dentons and Gowling WLG, all 4 corporations have been comfortably under the World 100 benchmark for Attorneys and Group High quality.
Attorneys and Group High quality is the common of sub-criteria scores attained for High quality of companions, High quality of associates and Companion availability and engagement, and we scrutinise these in precisely the identical manner.
CMS’s High quality of associates is 0.35% above the World 100 benchmark of 77.02, which makes its absolute rating of 77.37 much more spectacular. In distinction, Ashurst, Dentons and Gowling WLG all fall under the benchmark.
CMS’s High quality of companions is 2.03% under the World 100 benchmark of 85.10, which supplies extra relative context to its absolute rating of 83.07. Ashurst, Dentons and Gowling WLG all fall under the benchmark once more, though Gowling WLG and Ashurst fare marginally higher.
Absolute and relative benchmark scoring for our different standards (Worth: Billing and Effectivity, and Sector and Business Information), all sub-criteria and General Consumer Service are additionally out there. As well as, Authorized 500 provides complete shopper satisfaction reporting not just for the World 100 pattern, but in addition from a worldwide, jurisdictional, country-by-country, workplace or follow space perspective.
If you want to know extra, please contact our gross sales group, who can present extra details about what is obtainable in your agency, at researchreports@legal500.com. We additionally welcome any suggestions on The Consumer’s View collection and our shopper service scoring.
